Privacy Policy 1988bo —
Your Data, Our Responsibility

1988bo ("we", "Platform") takes seriously its responsibility to protect the privacy of every player using our services. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) and international best practices in data protection.

This policy applies to all information collected through the official 1988bo website, mobile app and all related services we offer. It covers how we collect, use, store, disclose and protect your personal data.

We believe transparency is the foundation of trust. That is why we present this document in plain, easy-to-understand language — so you know exactly what happens with your information, rather than being left to wonder.

1988bo collects various types of information when you interact with our platform. This collection occurs directly through the registration process, automatically through platform usage, and occasionally through trusted third parties.

We only collect data that is strictly necessary for the stated purposes. This "data minimisation" principle ensures we do not gather excessive information irrelevant to the services we provide.

Every piece of information we collect is used for specific and legitimate purposes. Here are the primary ways we use your personal data:

• Account management: Creating and maintaining your account, processing registration, and verifying your identity through the KYC process.
• Transaction processing: Processing deposits and withdrawals accurately and securely, including verification of your payment method.
• Platform security: Detecting and preventing fraud, money laundering, and misuse of the platform.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance to you.
• Legal compliance: Fulfilling our obligations under applicable laws and regulations, including anti-money laundering (AML) reporting requirements.
• Platform improvement: Analysing usage patterns in aggregate (not individually) to improve the user experience and our services.
• Marketing communications: Sending information about promotions and the latest offers — only if you have given your consent to receive them.

1988bo does not disclose your personal data to third parties except under the following clearly stated circumstances:

• Payment providers: Minimal transaction information is shared with trusted payment service providers (such as banks, DuitNow, Touch 'n Go) to process your deposits and withdrawals.
• Game service providers: Required technical data is shared with gaming platform providers (such as casino software suppliers) to ensure a smooth gameplay experience.
• Statutory authority: We comply with lawful requests from law enforcement authorities or regulatory bodies when required to do so under applicable law.
• Technical service providers: Hosting, cybersecurity, and analytics providers bound by strict confidentiality agreements and permitted to process data only in accordance with our instructions.

All third parties we work with are bound by comprehensive data protection agreements and are required to uphold the same high security standards as our own internal policies.

The 1988bo platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information about how you use the platform (for example, the most frequently visited pages) to help us improve our services. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings, and other preferences so you do not need to reset them every time you log in.
• Analytics Cookies: Used to understand aggregate usage patterns for the purpose of continuously improving our platform.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of some parts of the 1988bo platform.

We continuously invest in security infrastructure to keep your personal data protected at all times. Our technical and organisational measures include:

• End-to-end encryption: All data communications between you and our servers are encrypted using the latest TLS 1.3 protocol.
• Role-based access control: Internal staff can only access data required for their duties, and every access is logged for audit purposes.
• Regular security testing: Penetration testing and security audits are conducted regularly by independent third parties.
• Two-factor authentication (2FA): Available and strongly recommended for all player accounts to add an extra layer of protection.
• 24/7 Monitoring: A real-time threat monitoring system is always active to detect and respond to any suspicious activity.
• Secure data backup: Data is regularly backed up to multiple locations with full encryption to ensure service continuity.

As a 1988bo player, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our support team via live chat within the platform. Requests will be processed within 14 working days. In complex cases, this period may be extended to up to 30 days and we will notify you should this occur.

1988bo retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our general principles are:

• Active account data is retained for the duration of the active account and for several years after account closure in accordance with legal requirements.
• Financial records and transactions are retained for a minimum of 7 years in compliance with Malaysia's financial reporting and legal requirements.
• Technical logs and usage data are retained for 2 to 3 years for security and service improvement purposes.
• Marketing data (if you have consented) is retained until you withdraw your consent.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete it using methods that ensure the data cannot be recovered.

1988bo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When we make significant changes, we will:

• Displaying a clear notice on the platform's home page at least 7 days before changes take effect.
• Sending notifications to active players via the 1988bo mobile app.
• Updating the "Last Updated" date at the top of this document.

Continued use of the 1988bo platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or complaints regarding how we handle your personal data, our data protection team is ready to assist. You may reach us through the following methods:

• Live Chat: The fastest method — available 24/7 directly on the 1988bo platform.
• Email: [email protected] — for written enquiries requiring documentation.
• Help Centre: Visit our FAQ page for answers to common privacy-related questions.

We are committed to responding to all privacy-related inquiries within 3 working days. For formal data rights requests (such as access, correction or deletion), processing time is up to 14 working days.

If you feel your complaint has not been resolved satisfactorily, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.